Company Info / Policies

Allergy Caution

Many of mVua’s products contain coconut milk and the oils of tree nuts.  Please be sure to note the ingredients listed for each product before purchase, all ingredients used to formulate the products are listed for your review. If the product includes an ingredient to which you are allergic to, or have never used before, please be sure to do a test patch before proceeding with use. mVua cannot be held responsible for the sensitivity or the reaction to any particular ingredient. mVua is not evaluated by the Food and Drug Administration, we do not have the intent, nor the ability to diagnose or treat any medical conditions. A medical health care provider should always be contacted with regards to any medical condition.

Return Policy

mVua is committed to providing you with quality products, and we have every expectation that this is what you will find our products to be. Due to the nature of our products, we do not have the ability to restock or resell products that have been received and/or handled by our customers. That being the case, we are also unable to accept returns. If you notice a problem with your package upon delivery, please do not accept the package and contact mVua immediately. If an error is discovered upon opening your package, please contact mVua immediately, this will ensure that there is a quick resolution to whatever the concern may be.

Shipping

mVua currently ships to locations within the United States via USPS Priority Mail.  Upon completion of your order, and confirmation of payment, please allow 3-5 business days for shipping to occur.  You will receive an email advising that your item(s) have shipped.

Preservative

There are many thoughts and opinions with respects to the use of preservatives. Unfortunately, a preservative completely from nature, has not yet been discovered with the ability to stabilize products containing moisture rich ingredients such as coconut milk, inhibiting the growth of bacteria, yeast, and mold that could cause us harm. Until that discovery is made, we have to use what is currently available to keep us safe. Based on our formulations, mVua’s preservative of choice is (paraben free) Germall Plus – broad spectrum preservative.  One of the wonderful things about handcrafted products is that the products typically only require a small amount of preservative for stability.  mVua uses a rate no greater than 1% of any given formula requiring a preservative.